We have a very generous cancellation policy. We strive every day to make sure our customers are satisfied. There are situations when you want to cancel your order and we completely understand that. Please review the following cancellation policy before making a purchase.
- You can cancel your order from the website within 24 hours after order placement.
- Orders via phone, email and social media platforms are eligible for cancellation within 24 hours after order placement.
- After 24 hours, please call us at our Toll-Free Phone # 9801570005 or Mobile Phone # 9801364223 to cancel your order (exceptions apply).
- Please note that the order may not be eligible for cancellation if it is already shipped to Nepal from our USA warehouse.
Exceptions: In some circumstances, we will be unable to return your product to the original manufacturer or distributor if you wish to return or exchange it. Please be sure to cancel your order within 24 hours for any products under the following categories, otherwise, we will be unable to refund your minimum deposit/full payment:
- Engraved electronics
- Custom configured electronics
- Custom designed fashion apparels
- Designer products
- Products fulfilled per your request which do not have a return policy